Frequently asked questions
What is your shipping policy?
We ship throughout the European Union. Orders are typically processed within 1–2 business days. Standard delivery within the EU usually takes 3–7 business days, depending on the destination country.
Express/expedited shipping options may be available at checkout for select locations.
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your shipment in real time.
What is your return policy?
Due to the nature of our products, all sales are final once opened. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll gladly replace or refund your purchase. Unopened products may be eligible for return within 14 days of receipt.
How do subscriptions work?
Our subscription program is designed to help you maintain consistent results while saving time and money. When you subscribe, your favorite CO2Lift® treatments are automatically delivered on your preferred schedule (monthly, every 2 months, etc.). You can easily pause, skip, or cancel at any time through your account dashboard—no hidden fees, no hassle.
How can I join the CO2Lift® Ambassador Program?
We love partnering with professionals and passionate skincare advocates. Our Ambassador Program offers exclusive perks such as early access to launches, special discounts, and the opportunity to earn commissions on referrals. To apply, simply fill out the Ambassador application form linked on our site. Our team will review your submission and get back to you with next steps.
How can I get help if I still have questions?
Our customer care team is here to help! You can reach us via the contact form on this page or by emailing support@co2lift.eu. For faster assistance, please include your order number (if applicable). We typically respond within 1–2 business days.